Expanding law firm near Blackfriars are looking for an IT Support Analyst to assist the IT Manager and help maintain and administer the firm’s IT systems and services. This is an ideal opportunity for an IT assistant to take on more responsibility as the IT Manager’s right-hand man and will suit a proactive, forward thinking candidate.
You will be providing 1st/2nd line application and systems support – both remotely and deskside and your role will be to identify, assess criticality and prioritise resolution of all new and existing issues; assist with IT training; take ownership of user problems from start to finish and be pro-active when dealing with user issues; and monitor, document and manage the resolution process.
It is essential that you have a minimum of three years’ experience in IT support in either a law firm or other corporate environment, excellent communication skills and the flexibility and willingness to learn. Very friendly, team orientated firm.